Customer Support Agent (Dutch Speaking)

Where you will be working:

Our client is an innovative online casino established in Malta 8 years ago, dedicated to providing the ultimate gaming experience. Their team consists of passionate experts in casino development and player satisfaction, ensuring top-notch quality across all areas. They stand out in the iGaming industry by setting trends through exclusive games and by always listening to customer feedback.

With a global presence and a strong track record in building and nurturing successful brands, culture, and work environments, they continue to push boundaries. Their vision is to achieve global leadership and reshape the competitive landscape for Game Studios, Game Operators, and Lead Generation.

Since its foundation in 2018, the company has enjoyed rapid growth and now counts over 200 team members representing more than 20 nationalities. With physical offices in Sweden, Malta, Bulgaria, Spain, and Gibraltar — plus a number of remote colleagues worldwide — it’s an international and truly dynamic environment.

Who are you?

• You bring proven experience in a customer support role, ideally within the iGaming environment
  
• You are a native-level Dutch speaker with a strong command of English
  
• Communication is your superpower — both written and spoken
  
• You have an eagle eye for detail and thrive on solving problems
  
• Even under pressure, you stay calm, focused, and motivated
  

About the role:

Our client is looking for a Dutch-speaking Customer Support Agent to deliver an outstanding level of service while ensuring player satisfaction.

Based in the fantastic Barcelona office, you will have the opportunity to be part of something unique and help the business continue to provide first-class service to all customers. With rapid growth, this role also offers great potential for long-term career progression.

What will you be doing?

• Respond promptly and professionally to customer inquiries via live chat and email
  
• Provide accurate information and support to players regarding games, promotions, accounts, and technical issues
  
• Resolve customer complaints and issues efficiently, aiming for first-contact resolution and high player satisfaction
  
• Assist with account verification processes, including KYC (Know Your Customer)
  
• Monitor and report on player feedback, suggesting improvements to enhance the player experience
  
• Collaborate with other departments, such as Responsible Gambling, Fraud & Payments, and AML, to resolve complex issues and protect customers from potential gambling harm
  
• Stay up to date with industry trends, game updates, and company policies to provide informed assistance
  
• Participate in training sessions and team meetings to continuously improve service skills and product knowledge