English - German/Dutch Speaking Technical Support Analyst

Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support for clients across Europe in a professional, collaborative, and friendly environment.

Tasks:

• Provide information about products and services via phone, chat, and email
• Assist customers with order processing, delivery tracking, and service-related inquiries
• Handle customer complaints and provide solutions to ensure satisfaction and retention
• Evaluate and monitor the performance of solar panel systems through internal tools (e.g., reading graphs, restarting systems, troubleshooting issues)
• Support installation and technical setup
• Coordinate warranty-related replacements and repairs
• Communicate delivery updates and resolve shipment-related issues
• Collaborate closely with internal teams to ensure smooth technical and service operations

Requirements

• 1-2 years of experience in customer service or technical support
• Strong technical curiosity or interest in renewable energy or connected devices
• Confident English skills (minimum B2 level - trainings are held in English)
• Advanced German or Dutch language skills (minimum C1 level)
• Good problem-solving and multitasking abilities
• Excellent communication skills and a customer-focused mindset

Benefits

• Stable, international work environment with a supportive team culture
• Onsite role in Budapest or Debrecen
• Continuous professional development and language training opportunities
• Competitive compensation package
• Cafeteria: net monthly 28,000 HUF SZÉP card allowance
• Opportunity to work with innovative products and technologies in a dynamic industry