Order Management Specialist with Dutch

Job Title
Order Management Specialist with Dutch

Job Description

Job title: Order Management Specialist with Dutch

Your role:

• Managing complex orders with the use of SAP and other supporting tools with reporting, monitoring and controlling order book data quality in an organized and compliant manner, keeping it well maintained and up to date including meeting the market's fiscal and legal requirements on time and first-time right
• Being responsible for the end-to-end process of all types of Sales orders, from order intake to sales recognition
• Acting as the point of contact to the logistics organization for assigned scope for order fulfillment subjects, coordinating customer inquiries, capable of resolving escalations.
• Direct contact and maintaining good communication with stakeholders (Key Account Managers, Project Managers, Production Planning, Warehouse, Pricing and Finance teams and other departments within Philips) in order to build customer satisfaction through a customer centric mindset
• Providing insights and recommendations through reports to support decision-making and continuous improvement initiatives
• Working with LEAN capabilities such as Daily Management, Kaizen, Continuous Improvement and Problem Solving

You're the right fit if:

• You have bachelor's degree or vocational (MBO) degree with relevant work experience
• You have previous experience in Logistisc/ Supply Chain (especially in Order Management)
• You speak English and Dutch fluently
• Knowledge of SAP and/or equivalent ERP systems would be beneficial
• You have strong customer service orientation and problem-solving skills
• You are a good communicator
• You bring cultural awareness and pro-active behavior

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips' products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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