Booking Agent- Native Dutch

Hotelbeds Group is a leading provider of travel solutions which comprises of four specialist business units.  The most established business unit is Bedbank - the No.1 B2B bedbank worldwide and Bedsonline - a leading booking engine used by retail travel agencies worldwide. We also specialise in solutions within Destination Management – a luxury travel and cruise port services as well as meeting and incentive solutions company; Transfer and Activity Bank – a supplier of transfer routes and destination activities as well as excursions and car rental products and New Ventures – a business that offers a variety of solutions to help push boundaries in visa outsourcing and processing, marketing solutions and B2B car rental booking. All of Hotelbeds Group business units play an important role in reshaping travel across a diverse range of market segments. The Bedbank business unit is leading Hotelbeds Group charge to reshape travel. It contracts, connects and efficiently distributes a differentiated portfolio of +100,000 hotels to leading travel trade industry partners including online travel agencies (OTAs), retail agencies, tour operators and airlines. Our main Bedbank brands include Hotelbeds, Bedsonline, Hotelopia, Travel Partner Brasil, Room & Go, JBS and Easymarket.This position sits within our Bedbank unit. JOB DESCRIPTION:

The main purpose of the role is to assist clients (TTOO, Travel Agencies and final customers) with any requirement, contact with suppliers and managing bookings according to Operations Department standards and processes, in order to cover and solve the needs of the clients in the most efficient way.

Key responsibilities

• To assist calls and emails from clients with any requirement regarding bookings,
• Manage bookings amending them or cancelling them according to the procedures stablished in the Department,
• Provide information and advice of the products and contact with suppliers when is required.

Candidate profile

• High School Diploma is essential Tourism University Degree is Desirable but not is a requirement.
• Excellent knowledge of English and Dutch languages.
• Advance or excellent knowledge of any other language is desirable
• Strong knowledge of Office Package use
• Previous experience in Customer Service is desirable
• Previous experience in the Travel Industry is desirable

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment. Have the opportunity to build strong and lasting business relationships and friendships from around the world. Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.