Loan Officer (Dutch Speaker)

At Multitude, we're more than just a listed European FinTech company-we're a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed.

Powered by our Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.

In 2024, we achieved €263.7 million in revenue and €20.2 million in net profit, reflecting strong financial growth. With 700+ employees across 25 countries, we're shaping the future of finance in 17 markets. Founded in 2005 in Finland, Multitude is listed on the Frankfurt Stock Exchange (MULT).

We are looking for a motivated and detail-oriented Loan Officer (Dutch Speaker) to join our team in Malta. In this role, you will review loan applications, assist customers, and support them through the lending process while ensuring compliance with company policies and regulations. You will also play a key role in driving sales, identifying customer needs, and promoting loan products.

Your focus:

• Review and assess loan applications from multiple markets, ensuring all applications meet required standards and eligibility criteria.
• Make informed decisions on loan approvals or declines based on company policies, risk management standards, and compliance guidelines.
• Drive sales by proactively engaging with customers through calls, chats, and emails.
• Identify customer needs and recommend suitable products to maximize customer value and achieve sales goals.
• Promote additional products and services that align with customer needs, focusing on upselling opportunities to increase loan approvals and revenue.
• Handle complex customer concerns and challenges through emails, chats, or phone calls with professionalism and clarity.
• Provide effective solutions to ensure a positive customer experience and timely issue resolution.
• Maintain clear, professional, and timely communication with customers regarding loan application statuses, decisions, and available product options.
• Respond promptly to customer inquiries to ensure satisfaction and build trust.
• Follow all regulatory guidelines, risk policies, and company procedures to minimize operational risks.
• Maintain accurate records and reporting on loan application outcomes.
• Accurately enter and maintain detailed records of loan applications, decisions, and customer interactions in company systems.

Required skills & qualifications:

• Fluent in Dutch and English (spoken & written).
• Additional languages are a plus.
• Strong customer service mindset with a team-player attitude.
• Previous experience in a similar role is an advantage but not mandatory.
• Strong computer literacy and ability to navigate multiple systems.
• Ability to resolve customer queries effectively at the first point of contact.

We offer:
At Multitude, we believe in empowering our employees to thrive personally and professionally. Here's what you can look forward to:

• A Truly Global Workplace - work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture
• Hybrid & Flexible Work - we support work-life balance with remote work options and modern office spaces across Europe
• A Culture of Growth - we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement
• Financial Growth Opportunities - benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards
• Workation Programme - work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive
• Wellbeing Benefit - receive an annual allowance to support your physical and mental wellbeing
• Private Health Insurance - access comprehensive medical coverage to support your health
• Weekly Office Breakfast - enjoy a fresh start with breakfast at the office

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