Senior Specialist, Accounts Receivable EMEA with Dutch language

This is where your work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

The Accounts Receivable Specialist // Collection Specialist // is responsible for maintaining their given portfolio of customers and reducing the aging of open AR by maximizing cash collections and reducing disputes. Specific responsibilities include identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes (according to the resolution matrix) and providing excellent internal and external customer service.

What will you be doing?

• Completing daily collection activities as prioritized by debt collection software.
• Contacting customers on delinquent accounts for resolution and payment and recording all activities in collection system and resolving unidentified payments and other payment related issues that have been assigned to the account by the Global Cash Application Team.
• Resolving within the predefined time frame those A/R related Disputes that have been assigned to the account and resolving Disputes within own area of responsibility according to the agreed upon timeline.
• Reviewing Dispute documentation provided by cash application or the customer and assigning the Dispute to the appropriate internal owner (as per the resolution matrix).
• Entering notes into Get Paid and provide sufficient information and supporting documentation to the owner.
• Contacting customers regarding unidentified Disputes, determine the reason, securing additional documentation as needed and assign those to the proper owners.
• Contacting internal owners for resolution of Disputes that are not being resolved on a timely basis and cooperating closely with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information.
• Identifying repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.

Who are we looking for?

• Finance professional with functional knowledge of collection and dispute management processes.
• Bachelor's degree or equivalent experience in Finance/Accounting (nice to have), or equivalent combination of education and experience.
• Strong analyst with excellent communication skills, who can be diplomatic, flexible, and has a "can do" approach.
• Specialist with minimum 2+ years' experience in SSC or similar corporate role with a primary focus on data analytics.
• Experience in Collections process improvements with knowledge using C2C technology (JDE and Get Paid) and proficient user of Microsoft Office Suite. Few years in a similar role within an international environment.
• Language Proficiency: Proficiency in English, Dutch and/or French is required. Additional languages are a plus and will be considered an asset in our multicultural team
• Strong interpersonal skills, adaptability, and the ability to work collaboratively in a diverse team.
• Excellent customer communication skills with high proficiency in speaking and writing in English and French /Dutch.

What we offer:

• Probation period of 3 months, and then for an indefinite period
• Competitive salary, annual bonuses, and recognition award program
• Workplace culture based on our values, our vision, our mission, and our growth pillars
• Possibilities for development on a personal and professional level in one of the top-tier, global MedTech companies
• Private medical care (Lux Med)
• Life Insurance
• Multisport card
• PPE program with desirable conditions for each employee after 3 months
• Fully covered language courses (English or other languages according to business needs)
• An additional 2 days off from work annually ( conditions)
• Holiday allowance
• Employee Stock Purchase Plan
• Flexible benefits - Bax4U Cafeteria Plan
• Theater tickets at a reduced price
• Referral bonus
• Co-financing for corrective glasses and lenses
• Annual Award related to Baxter's Global Cultural Values
• Additional off-day for your birthday
• Phenomenal Warsaw office location - Powiśle!

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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