1st Level Product Support (f/m/d) - Fluent in Dutch

Cologne

from today / asap

Your duties

Trusted Shops creates digital trust between people and companies and has one goal - to become the #1 Community of Trust. As a profitable SaaS company with around 800 employees, we support over 25,000 online stores and around 40 million consumer memberships. The unique combination of trustmark, authentic customer reviews and buyer protection helps millions of consumers to shop online with confidence every day.

To expand our Product Support Unit, we are looking for a

1st Level Product Support (f/m/d) - Fluent in Dutch

(Hybrid in Cologne or remote in Germany/ full-time/ permanent contract in Germany)

Your tasks

• You will become one of our product experts and do everything to ensure that our customers integrate the Trusted Shops functions as fast as possible into their online shops (in cooperation with the Customer Success Management or the 2nd Level Product Support)

• Be in direct contact with our customers either by email, video call, or telephone and answer their technical queries, for example concerning the functionality and integration of Trusted Shops products in a wide range of shop software systems in English and Dutch

• You will advise our customers by providing simple source code modifications: for example, support them in displaying the Trustbadge (widget) at the desired position in their online shop

• Occasionally, you will assist our customers when taking their first steps on the Trusted Shops platform and explain to them the available functions

Your profile

Your Profile

• First professional experience in a Customer service-related field combined with the ability to understand complex technological correlations

• Basic knowledge of HTML is a must; additional knowledge of CSS or JavaScript is a plus

• Ideally, first experiences with shop software systems (such as Lightspeed, Magento or WordPress/WooCommerce) and interest in familiarising yourself with them

• Basic understanding of web technologies and no fear of source code of web pages

• Friendly, supportive, communicative, analytical, solution- and service-oriented personality, paired with a structured way of working and a keen interest in technical details and the capability to transfer your knowledge to our customers

• Business fluent Dutch and English language skills are mandatory. Additional languages, especially German, are a plus.

What we offer you

• Hybrid Work: Combine flexible remote work with team days in the office

• Workation: Use the additional option of Workation and work temporarily from another location within Europe

• Permanent employment with Europe's trusted brand

• 27 days holiday + 3.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual development opportunities and internal learning programmes

• Events (team events, unit events, etc.)

• Health Pass - free online and offline sports, fitness and health courses

Not sure if you are what we are looking for? Apply now!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is committed to diversity and against discrimination.

Your benefits in product

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit - physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team - we enjoy spending time together.

Agile coach

Agile coaches are available to you and your teams so that you can be successful together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly - we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you're doing a great job - otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

Thibaut Charprenet

Senior Product Designer

As a Senior Product Designer, I work as part of the Advertising Product team. Together, we get to make most of the critical decisions about our products and enjoy plenty of freedom in the way we shape our roadmap.

My daily work never gets boring and always looks different depending on what phase of a project we are working on: in the discovery phase, I take care of the user research and data collection that will inform our decisions. In the conceptual phase, I deliver the user journey and the wireframes before moving to the more final graphic design. Finally, I also drive the user testing rounds or customer interviews to validate our new releases and establish the next UX improvements.

Every step of the way, I can rely on our in-house UX team to help me organise workshops, get feedback or support me with more advanced graphic tasks, such as illustrations and animations. Among the many excellent reasons to join Trusted Shops, the amazing UX team and our great diversity of profiles and colourful personalities would probably be my number one!

Have we awakened your interest?
Apply now