AppleCare Fraud Investigator - Dutch Speaker

Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for the accurate investigation and decisioning of complex, multifaceted requests. An Investigator will review and investigate suspicious transactions to detect fraudulent activity, determining appropriate next steps.

Inclusion is a shared responsibility, and we hold ourselves and one another accountable for encouraging a culture where everyone feels seen, heard and inspired to do their best work.

This role requires you to support and protect one of Apple's most valued security features in addition to resolving complex requests while helping to prevent fraud.

Description
- Report and track system issues and trends that could affect customer happiness or department production.

- Participate in project management and user acceptance testing (UAT) processes.

- Navigate a variety of support tools while maintaining effective communication and ensuring the highest level of quality in every investigation completed, offering a flawless and top of the line support to all our business collaborators.

- Protect our customers' privacy by ensuring the integrity, accuracy, and confidentiality of their information.

- Identify and communicate trends and patterns to leadership team.

- Leverage internal resources and analytical research for resolutions.

- Monitor trends in transaction errors and analyze reports.

- Identify errors in processes and programs within business systems.

- Handle enterprise level agreement enrollment and support external and internal escalations.