Collection Analyst - Senior Process Associate - Dutch - Hybrid Budapest!

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI

Inviting applications for the role of Collection Analyst - Senior Process Associate - Dutch - Hybrid Budapest!

This is a role within Genpact HMS service line and is based out of Budapest COE.

This position is for an experienced associate credit analyst within the EMEA Credit Management team based in Budapest. The primary purpose is to provide expert Credit management skills for the customer base in relation to managing the cash flow for the portfolio ensuring all cash flow targets are met and exceeded.

The employee is be required to liaise with all stakeholders/customers within and out with the organization, have strong communication and negotiation skills and a track record providing analysis and recommendations on how to improve the cash flow for the organization.

Responsibilities

• Drive cash flow improvements within EMEA region for the Electrical and Industrial Divisions. Required to successfully manage the assigned portfolio to deliver cash flow targets in line with monthly goals and expectations.

• Achieve Aged debt, DSO and collection goals utilizing advanced collection techniques in line with the SAP, GetPaid and Oracle processes.

• Initiate and drive pro-active collections by collaborating with the customers to identify queries or disputes prior to due date of invoices.

• Build and maintain a strong network and relationship with key stakeholders such as Claims, in country specialists, Sales, customer service, plant finance teams and end customer base to support collections and clearance of dispute management.

• Ensure all key work processes are followed through automated systems daily. (Dunning's, statements, invoice copies and customer responses).

• Ensure the integrity of the receivables by accurately clearing of all aged Cash on account in line with the agreed targets.

• Identify and categorize all aged debt accurately including robust commentary entered within the key credit systems and efficiently identify the stakeholder required to clear the balance that relates to a claim or dispute.

• Provide accurate weekly cash forecasts highlighting risks, opportunities and providing recommendations to management based on collection activity to ensure targets are achieved.

• Pro-actively support monthly action plans on delinquent customers and open disputes across the portfolio to support resolution and mitigate root cause.

• Manage and maintain the customer Masterfile for both SAP, Get Paid and Oracle systems ensuring accurate data on all customers.

• Daily release of accounting documents blocked in SAP.

• Daily sending out invoices by email or by post, depending on customer agreement.

• Credit notes coordination (credit note review, request approval, send to the customer, archiving)

Minimum Qualifications

• Education level required: Bachelor's degree in finance/accounting or equivalent

• Relevant years of experience in finance, credit or similar relevant experience

• Technical knowledge

o Advanced PC / Technical Skills

o Advanced knowledge with Microsoft Office Products including MS Excel and MS Outlook

o Experience of ERP preferably in SAP or GetPaid

Preferred Qualifications

• Soft skills:

o Excellent communication skills in Dutch and English are required

o Other main European Language's preferable

o Excellent analytical skills to interpret and relate financial data so that the resulting comments describe the key risks and drivers

o High ethical standards

o Ability to deal with a range of issues efficiently and in a timely manner

o Attention to details

o Knowledge of process improvement techniques and the ability to promote positive change

o Good interpersonal skills - ability to work with all levels of the organization.

o Be very solutions driven, analytical and capable of delivering results

o Experienced in providing a high standard of customer care

o Able to work within a large, multi-cultural organization with international stakeholders

o Effective communication, evaluation and problem solving skills

o Strong cross/multi-cultural background and experience; sensitive to cultural differences

o Work well under pressure and be skilled at managing multiple tasks within demanding timelines

o Eager to work in a dynamic and complex organization

o High level of enthusiasm with a "can-do" attitude

o Passion for business and ability to drive change

What can we offer?

• Multicultural and very diverse environment with people from over 30 countries

• Genpact supports language courses, professional trainings, and personal development.

• Friendly working environment (Best Office Award 2015), including gym, cafeteria, hairdresser, and a medical center, all conveniently located on the office campus.

• Great career-development opportunities

• Opportunities to leverage your accounting and finance skills.

• Opportunity for process improvement/simplification/standardization

• Flexible working hours/home office

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.