Polen, Krakow (Cracow)Heineken
Publicatie datum 05.09.2023
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Collections Specialist with Dutch
Your responsibilities would include:
- owning the Customer Ledger and is responsible for keeping it clear and meeting collection targets
- acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections and disputes management
- managing customer relationshind ensure a high level of service is provided at all times
- handling incoming and outgoing calls with customers
- identifing held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
- driving improvements, is customer oriented and uses language skills to liaise with local customers and understands their pain points
- using strong analytical and digital skills to create better insights, ensure disputes are resolved and prevented from repeating in future
- demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitates the identification and resolution of any customer disputes
- managing customers queries, solves and closes disputes and performs root cause analyses
- working collaboratively with other HGSS teams to ensure effective delivery of collection and dispute processes and that standards are being followed
- regularly updating the Team Leader about developments and progress of collection process and dispute resolution progress, opportunities and challenges
- driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
- ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate
- maintaing complete and up to date process documentation.
You are a good candidate if you have:
- dutch at lest C1 level
- fluent English
- negotiation skills
- ability to deal with resistance
- understanding of end2end Order to Cash process-Business knowledge
- written and verbal communication skills
- experience in multi-national environment (incl. Shared Services Centres)
- negotiation skills.
What we offer:
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