Data Understanding Specialist - Dutch Market - Kuala Lumpur

Responsibilities

The Global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.

Responsibilities:
1. Project Readiness, Delivery & Reporting:
- Cooperate with Piller DUS on project support and requirements. Provide project specific insights, RCA and business metrics. ( Cooperate with XFN's where required, delegated)
- Template application, selection: Work with FA's and DCC on the use, application and criteria for Labeling Template use. ( TCS - JIMU / LP - Neeko )
- SOP Creation / Iteration: Align with RD, BP on requirements, adhere to SOP template. Maintain and update SOP during project lifecycle mapping to any change in requirements or RCA feedback.
- Queue Creation + Injection: Create Live and where required Practice, Test and 2RQA Queues. Across TCS and LP. Liase with FA for support. RD to own complex Queue injections. DUS to support uploading and injection of pre-identified data sets.
- Creation of GDS: Help create, maintain and iterate the Golden Data Set. CS Exam creation linked to GDS.
2. Training and Quality Adherence and Integrity:
- Train, Host or Record SOP review and application. Distribute to internal BD teams. ( LMS - Absorb)
- Monitor the quality of project outputs against KPIs and quality standards, taking corrective actions as necessary to maintain high standards of data accuracy and integrity.
- Queue Health Check: Perform periodic reviews and audits of ongoing projects to identify potential issues or areas for improvement, implementing solutions to enhance project outcomes.
3. Process Optimization and Problem Resolution:
- Identify and address operational challenges or inefficiencies, recommending and implementing process improvements to enhance project flow and compliance with best practices.
- Assist in the training and development of DUS team members to ensure they are equipped to meet project demands and quality expectations.

Qualifications

Minimum qualifications:
1. Fluent in written and spoken required language plus business level English
2. Bachelor's Degree or equivalent education/experience; knowledge in computer science, model training or machine learning is a plus;
3. Computer fluency and understanding of software and advanced internet functions;
4. Working experience in a major tech or social media company on labeling/model training, ads/content safety, training or related experiences is a plus;
5. Proficient skills in MS Office; G-Suite;

Preferred qualifications::
1. Excellent problem-solving, task prioritization, follow-up, and quick learning skills.
2. Ability to maintain a high degree of confidentiality while meeting strict deadlines.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.