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Spanje, ValenciaDutch Speaking Team Leader for Valencia
Publicatie datum 11.08.2025
- Lead, mentor, and develop a team of 17-20 customer support agents to ensure high performance and professional growth
- Take full ownership of critical performance metrics such as SLA adherence, Net Promoter Score (NPS), Average Handle Time (AHT)
- Monitor and analyze team performance, providing timely feedback, coaching, and support to achieve and exceed KPIs
- Track, report, and communicate performance insights and action plans to the Operational Lead
- Encourage a culture of continuous learning and development within the team
- Ensure adherence to relevant laws, regulations, and internal quality standards
- Collaborate closely with the traffic team to align staffing with operational needs
- Manage relationships with internal and external stakeholders across functions to ensure seamless customer experience and alignment of goals
- Reporting to Operational Lead
- What we expect.
- +1 year proven experience leading customer support or service teams of similar size
- Strong focus on SLA and KPI-driven performance management
- Excellent coaching, communication, and leadership skills
- Proactive, customer-focused approach to resolving issues and identifying structural improvements
- Data-driven mindset with the ability to analyze metrics and implement improvements
- Passion for customer service and team development
- Ability to thrive in a fast-paced, dynamic environment
- Familiarity with call center software and technology is a strong plus
- The extras youll love.
The career adventure of your lifetime in sunny Valencia, Spain
The chance to work in a scale-up environment with a high-performance culture
Collaboration with the most well-known and fastest-growing brands in Europe
Be part of an incredible, international community of like-minded and motivated professionals
The opportunity to grow and develop yourself both personally and professionally
Delicious and healthy breakfast and lunch
A comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and more
Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance
The Lemon Consulting
4 kandidaten bekijken nu
Publicatie datum 11.08.2025
We streven ernaar om betrouwbare informatie over elke baan te hebben. Laat het ons alsjeblieft weten als er iets niet klopt of als je technische problemen hebt gevonden.
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