Lead Logistics & Order Coordinator - GME- Dutch Speaking

Entity:
Finance

Job Family Group:
Business Support Group

Job Description:

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we're home to a range of brands across many areas of our industry. We're investing in today's energy system and helping build out tomorrow's. So while we're still in oil and gas, over the next decade we'll become a different kind of energy company. We're decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too - working across our industry to improve people's lives.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you'll be fully connected into the world of bp. You'll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There's a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we're with you.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Join our Team and advance your career as a

Lead Logistics & Order Coordinator - GME- Dutch Speaking

Logistics & Order Coordinator - GME is responsible for supporting timely, accurate, safe execution of GME delivery operations in respective Hub geographies by working closely with the order managers, demand managers, and 3rd party contractors. GME business requires 24/7 on-call coverage so MLOC operates in flexible hours framework. These deliverables must be achieved whilst ensuring adherence to all Code of Conduct, HSSEQ, OMS, Compliance, regulatory and legislative requirements.

In this role You will:

• Receive GME Orders from the global network of CSS Order Managers and organizing delivery with Blend Plant, Suppliers, Vessel Agent, etc. This includes receiving orders from Manta/Orca, processing orders in SAP, confirming product availability and extra charges as required and processing product fulfilments in SAP (not in MANTA/Orca).
• Maintain close communication with Order Manager on order/delivery progress, confirming the orders in a timely manner and/or taking proactive and cost-effective steps to mitigate any difficulties with meeting customer requirements.
• Continually update of order status within the MANTA / Orca system and update the vessel ETA and ETD promptly.
• Provide to Demand Coordinator on a real time basis the required logistics/port restriction information for updating the Port Service Directory (PSD); Directory of Marine Services (DMS) and local offers.
• Provide supply completion details and latest updates to Order Manager's within 24 hours of supply completed. Emergency situations shall be tackled by raising the cases to Order Manager's via phone call and providing solution to end customers.
• Adhere to time-zone challenges and prioritize response to Order Manager's in other region's to manage SLA's signed with the end customer.
• Collect and report relevant Key Performance Indicators for the Marine activities.
• Investigate all complaints received from customers or non-conformances received and drive Continuous Improvement initiatives.
• Ensure all complaints are promptly followed up, RCA's are completed in the templates defined by FBT's by clearly articulating the case identified, preventive and mitigating actions taken to avoid such incident to take place in the future. Support Order Manager's and Account Managers in drafting the approved communication to be sent to the end customer.
• Proactive and timely response to Order Manager's on stock check and supply possibilities for enquiries where's vessel agent details are provided upfront.

What You will need to be successful:

• Minimum 36 months/3 years' of working experience in logistics, supply chain, Customer operations.
• Fluency in English AND Dutch
• Technical knowledge of International Marine products. Strong hold in reporting and understanding of Order-to-Cash (O2C) process with clear focus on logistics and supply chain
• Strong service orientation - demonstrating the ability to set and maintain high standards of customer service, actively looking for ways to enhance customer experience.
• Excellent teammate encouraging and respecting the contribution of others and volunteering information and ideas.
• Able to prioritise, handle urgent issues and situations, following through to resolution in a timely manner and focusing efforts to deliver business values.
• Managing collaborators, good interpersonal, influential and decision-making skills.
• Experience in SAP, MS Office, Salesforce, JDE and CRM platforms.

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

Travel Requirement
No travel is expected with this role

Relocation Assistance:
Relocation may be negotiable for this role

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Analytical Thinking, Commercial Acumen, Communication, Creativity and Innovation, Data Analysis, Decision Making, Digital fluency, Integration, Managing strategic partnerships, Research and insights, Risk Management, Stakeholder Engagement, Stakeholder Management, Sustainability awareness and action

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.