Kroatië, ZagrebKroatië, Zagreb


Publicatie datum 24.04.2024

Learning Experience Leader - Trainer Dutch/English

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Learning Experience Leader - Trainer really do?

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programsThese programs should be aligned with product-specific training methodologies and initiatives.

As a Trainer, you will:
  • Set the standards and expectations through your conduct, work ethic, integrity, and character;
  • Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
  • Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
  • Accomplish projects and motivate trainees through effective training;
  • Continuously improve training programs and the other learning opportunities across the organization;
  • Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
  • Act as the content expert, and maintain relevant training documents and training materials for training conducted;
  • Develop and create effective induction programs;
  • Monitor and review trainees' progress through questionnaires and discuss with their managers;
  • Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
  • Research and present new technologies and methodologies in workplace learning; and
  • Ensure that all trainees adhere to the company's Code of Conduct.

So, do you have what it takes to become a Learning Experience Leader?

  • Fluent Dutch and English speaker
  • With at least 1 to 2 years of working experience in a related field (training or teaching experience)
  • Preferable BPO experience
  • Proficient in Microsoft and Google applications
  • A problem solver and critical thinker
  • Can present and facilitate a class discussion
  • Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience
  • With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
  • Has excellent oral and written communication skills
  • Can work in a flexible schedule including weekends, holidays, and longer hours
  • Occasional need to travel

About TaskUs:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people.

TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

At TaskUs, we believe our employees always come first. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

TaskUs currently has over 45,500 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL

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