Order Management and Technical Support Advisor - Dutch Market

MASIMO CONSUMER - attention music lovers and tech enthusiasts! Get ready to take your passion to the next level and join our dynamic team of young bilingual professionals. We are seeking individuals who share our love for high-quality audio devices like speakers, sound bars, headphones, and more. If you are someone who wants to be part of a cutting-edge company at the intersection of music and technology, then this is the opportunity you have been waiting for!

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

Your daily tasks:

• Provide first-line support to B2C customers on Masimo Consumer's online portfolio of products via multiple contact channels in both Dutch and English.
• Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters.
• Action return requests and refunds in a smooth, timely and customer-centric manner.
• Ensure customer satisfaction through end-to-end management of each request.
• Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate.
• Act as an advocate for our customers and be empathetic in all customer interaction.

Requirements

What we look for:

• Fluent level in both written and spoken Dutch & English.
• Interest in new technologies and audio devices.
• Technical support experience is an advantage.
• Previous experience in a direct consumer support role would be a plus.
• Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
• Knowledge of home audio/visual equipment, connections and audio/video formats.

Benefits

What we offer:

• Starting date: 1st of July 2024
• Contract Type: Permanent.
• Working hours:
• Full Time (40 hours per week) - Monday to Friday from 9 am until 6 pm.
• Part Time (20/25/30 hours per week) - within Monday to Friday from 9 am until 6 pm.
• Highly competitive base salary of €21,000 per annum in addition to:
• 5,85€/day meal voucher (117€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absenc
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
• Fully paid training that optimally prepares you for your job - 4 weeks duration (office-based).

Additional Benefits:

• Multisport Card
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether