Hongarije, BudapestHongarije, Budapest


Publicatie datum 09.10.2023

1 hebben gesolliciteerd

Order Management Specialist - French / German / Italian / Dutch speaking

At Suez Business Solutions we EMEA Customer Care Team - as part of Global Supply Chain Operations - manage the customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural team of ca. 50 colleagues. We serve wide range of customers from industries like food and beverages, power, pharma and life science, municipalities to oil refineries. Our teams are daily in touch with Sales, Material Planning, Sourcing, Pricing, Finance and Distribution Departments to ensure providing high standards of service level to our end customers. We aim to focus on continuous improvement and increased service level throughout working on initiatives enabling customer service to do more value-added activities for the business and our customer base.

As an order management specialist you are responsible for the wing to wing management of the order starting from order entry, working with the plant/production for scheduling the order and with the customer to eliminate possible roadblocks until the order is delivered. The focus of your role will be timely and accurately entering the orders and proactively communicate with customers and the stakeholders. You will also be responsible for customer queries both in written and over phone.

Required education and experience

  • Advanced level of Englishg and Dutch / French / German and / or Italian
  • Accuracy and attention to details
  • Time management and allocation of priorities
  • Effective and professional verbal and written communication - both with internal and external customers
  • Customer service attitude with ownership on any kind of queries
  • Logical thinking, analytical mindset
  • Team Player
  • Good IT skills including Excel and Outlook

Desired Characteristics
  • University or Colleague degree
  • Proficient IT skills including Excel and Outlook
  • Solid SAP knowledge and experience as a user
  • experience
  • Good problem-solving capability
  • Experience in customer service / order management
  • Additional relevant foreign language knowledge (Dutch, French, German, Italian)
  • Lean/Six Sigma process improvement and project management mindset

Tasks and responsibilities

Order management
  • Processing orders
  • Managing order related issues to enable delivery to customers on time in full
  • Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders

Account Management
  • Handling queries to meet customer expectations
  • Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

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