Order Management with Dutch

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity. We are Genpact. Transformation happens here. Come, be a part of our exciting journey! Inviting applications for the role of an Order Management process associate. You should have a good Dutch language level and you will also need a good level of English to do the job right. You will work as part of a large and friendly team so it’s important to be a team player. We like customer management skills as well as a keen eye for details and problem solving attitude. And we will value your willingness to learn! Responsibilities: You will help in liaising with customers, distributors and agents in order to register their orders, perform checks and follow-ups for a major international company. In this role, you will be responsible for all the activities related to order management which include:

• Effective and efficient handling of customer inquiries (stock availability, delivery- times, special production enquiries and preparations, price, technical & marketing issues)
• Booking & creating orders in the ERP system
• Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
• Controlling and monitoring the progression of orders from the input stage, production, allocation and dispatch to invoicing and effected delivery

Qualifications: Minimum qualifications

• University graduate
• Advanced English language skills
• Medium/Advanced Dutch language skills
• Good communication skills

Preferred Qualifications / Skills

• Previous experience in a multinational company
• Similar experience in positions requiring interaction with end customers
• Work experience with and ERP system

Location: Cluj-Napoca, Romania Shift:  Day Shift What do we offer?

•  The chance to develop a career within our Genpact global team
• An opportunity to contribute to the development of a new team in Genpact
• Comprehensive C&B and relocation package
• Support for travel to Cluj-Napoca and accommodation for the first 2 weeks

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube