Dexcom
Publicatie datum 17.09.2023
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Product Support Representative (Dutch speaker)
Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology.
We invite you to become a part of a fast growing, purpose driven team in our new established business centre in Vilnius!
As a Product Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products.
About the Role:
- Interacting with Dexcom patients in both languages (English and DUTCH) via online and offline channels, mainly incoming calls, while documenting diligently each individual case.
- Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system.
- Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products.
- Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs.
- Being able to keep up with fast paced (quickly changing) environment.
- Participating in additional projects and tasks that will aid professional growth.
About You:
- C1 Dutch and English B2 a "Must have".
- Customer focus and empathy, ability to listen and assist patient with their inquiries.
- Strong verbal and written communication skills, E- tech savvy, empathetic, team player.
- Experience in Operations/Customer Support would be considered as advantage.
We Offer:
- Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues.
- We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office.
- 5 additional vacation days.
- Health, Life and Accident insurance.
- Health and Wellness programs.
- Private Pension plan.
- Access to the best-in-class training and development programmes.
- Team buildings and events.
- Competitive salary and additional bonuses.
Monthly base salary for this position is from 1,600 EUR gross.
*The final offer will depend on your qualifications, competencies, and professional experience.
Sounds like you? Apply!
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