Roemenië, BucharestRoemenië, Bucharest

Wipro Technologies

Publicatie datum 27.04.2023

Quality Assurance Analyst with Dutch

What makes you special?

• Ability to work in fast and evolving workflows with eye for detail.

• Ability to maintain calm while meeting strict deadlines.

• Comfortably in exercising quality standards in ambiguous scenarios.

• Computer fluency and understanding the necessity of a data-driven approach.

What's in it for me?

• Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
• Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
• Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements;
• Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs;
• Participate in internal quality calibrations led by process owners.
• Participate in the development of quality inspection standards and continuously optimize the process and system platform.

QAAS(Advisory Services)

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