Thuis werken
Publicatie datum 08.05.2024
About the Company
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology.
Established in the UK in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages.
Since entering the Dutch market in 2022, our comprehensive sports betting and focus on innovation have propelled our growth, and we are now ready to boost our in-country footprint and strengthen our team of remote Customer Account Advisors.
About the Job
Working remotely from within the Netherlands, you will play an important role in shaping our customer experience by supporting a wide range of contacts relating to betting, payments, and account queries, providing guidance and solutions via Live Chat and email.
With a focus on delivering exceptional customer service when handling multiple queries, this full-time work from home position requires efficient task management to support these multiple active customer interactions.
Your schedule will be tailored to align with the dynamic sporting calendar, working five 8-hour shifts per week between the hours of 07:00 and 23:00; including evenings, weekends and public holidays.
Offered on an initial term of 12 months. Contract renewal will be considered upon successful completion assuming established performance objectives have been met.
We offer a competitive salary of €30,900 plus enhanced rates of pay, development pathways, 8% holiday allowance and a rewarding performance bonus scheme.
About the recruitment process
Successful first stage applicants will be invited to a face to face interview and skills assessment in Utrecht, Holland.
This will give you the opportunity to demonstrate your capabilities whilst learning more about the company, the role and meet your potential new colleagues.
Travel costs will be refunded with a receipt.
Your Onboarding
Our onboarding process will bring you to our Operational Hub in Malta where you will meet the rest of your team and receive two weeks of initial training.
During your visit, you’ll build a foundation for success before continuing with virtual learning and ongoing support from our dedicated in-house training and induction teams from your home in the Netherlands.
However, if you are unable to be away from home for this time, as an alternative, we can offer a fully remote induction and learning programme.
Main Responsibilities
Preferred Skills, Qualifications and Experience
Benefits
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