Reservation Agent Groups & Event Management (m/f/d) Dutch or German speaking - NH Düsseldorf City

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

What do we offer?

• Fair, collectively agreed remuneration including a company pension scheme and capital-forming benefits
• Additional quarterly bonus
• Regulated, family-friendly full-time or part-time working time models in shifts from 8:00 a.m. to 4:00 p.m. and 10:00 a.m. to 6:00 p.m. with home office options
• A structured, individual induction in our Best Buddy & Training program
• Favorable employee rates (from EUR 36.00 per night for 2 people with breakfast) in our hotels worldwide
• Purchasing benefits through our benefits portal with a variety of branded products and event tickets
• Pluxee advantage card: Your monthly credit of EUR 25.00 on your personal prepaid card
• Sporty and environmentally friendly on the road: company bike leasing for employees
• Investment in your future: a wide range of further training opportunities via our internal academy and external providers
• Development and exchange programs within Europe
• Team events: summer parties, Christmas parties, running events, etc.

What will you do?

• You process incoming reservation inquiries in the group and event area
• You Proactively analyze and understand customer needs to deliver optimal solutions
• You check availability in the hotels and place the business according to the strategic guidelines of revenue management
• You advise our customers by phone, determine the needs and prepare individual offers
• You will work closely with your colleagues from the Sales, Revenue and Banquet departments

What are we looking for?

• You have fluent written and verbal communication skills in English and preferrable in Dutch and/ or German
• You have a pro-active approach and are commercially driven
• You have a strong personality and enjoy communicating with clients
• You are ambitious and enjoy closing deals
• You are able to manage a diverse portfolio of clients
• You are naturally curious and enjoy socializing with colleagues every so often

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.