(Senior) Associate Relationship Manager - Dutch Market (M/F)

Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is present in the financial hotspots that are Luxembourg, Switzerland, and China.
As a major player in Luxembourg's finance industry and as a signatory of the UN Principles of Responsible Banking, BIL is committed to handing over a responsible and sustainable bank to future generations.

Your next challenge:

• Provide high-level administrative, operational and commercial assistance to the RMs in client management.
• Day-to-day management and control of all the clients' queries, in collaboration with RMs (account openings, placements and investments, client visits, transfers, etc.).
• Proactive follow-up of accounts status.
• Proactively identify client needs and share the information with RMs.
• Ensure the practical application of all the procedures, KYC surveillance permanent documentation of client activity and of the overall interaction with the client and monitoring of important transactions.
• Test new IT tools

Your skills:

• Experience in handling with clients both on the phone and per emails, in putting the clients first and provide a personal service
• At least 5 years' experience in the banking environment and in an administrative role
• Good knowledge of relevant internal processes and compliance obligations
• Fluent in Dutch and English, any other European language would be seen as an advantage
• Well-organized, flexible and disciplined, able to handle multiple tasks and client requests in a structured way
• Strongly client- and results-oriented and motivated to be part of a team.
• Open and critical mind
• IT minded

BIL offers a broad range of challenging projects and a huge choice of career paths .We will assist you in finding the one that best meets your skills and expectations. Your personal development is our priority and we greatly encourage you to dive into different business areas for the broadest possible experience.
BIL is firmly of the opinion that diversity & inclusion contribute towards increasing the collective performance of the Bank. We are committed to creating a culture of inclusion that encourages individual development with equal opportunities for all.

NB: The selected candidate will be asked to provide an extract from the criminal record (no.3) as evidence of integrity and justified with regard to the specific needs of the position to be filled. Other documents will be collected, to the extent legally permitted, to perform background checks.