Service Coordinator BeNeLux, Dutch

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We have a great opportunity for a Service Coordinator to handle the BeNeLux region who will be responsible for coordinating the provision and supply of Aftermarket products and services for our customers of Compressed Air, Process Filtration, and Industrial Solutions.

For this position, the ideal candidate will need to bring previous experience in administration and be a very organized individual, as well as to speak fluent Dutch and English.

Key Responsibilities:

• Coordinate the service engineers, handling and maximizing all existing service customers in the provision and supply of Aftermarket products and services for the BeNeLux region
• Process, monitor, and follow-up customers' purchasing orders and the maintenance agreements
• Plan new and renewed contracts, acting as main communicator between parts available, customer confirmed appointment, technician plans
• Assist in further developing the Service business meeting planned targets in your region
• Maximize technician's chargeable working hours and monitor the efficiency of working time (utilization)
• Manage invoice creation, corrections, and the return of the material activities
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Your profile:

• Higher education or equal through experience

• At least 2 years' experience in administration/customer service/logistics
• Excellent computer skills
• Strong communication and administrative skills, fast learner, and a team player
• Flexibility, ability to multi-task and manage time
• Dutch & English fluent. French would be an asset

What can we offer?

• Permanent contract
• Multicultural work environment with free coffee & fruit during office days
• Flexible work schedule (7.30 - 9.30 to 16.30 - 18.30)
• Hybrid model (3 days of remote working per week)
• Direct shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
• Attractive compensation package (including meal allowance & telework expenses)
• Presential onboarding process for 1 month
• Social benefits are offered after one year (health and life insurance, pension plan)
• Career development

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Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.