Service Desk Agent - Polish/Dutch & English (Hybrid in Prague)

We are looking for a Service Desk Agent fluent in Polish/Dutch and English to join a multinational IT support team in Prague, Czech Republic. This full-time role requires on-site presence 2 days per week, offering long-term collaboration on an ongoing contract. The ideal candidate has a customer-oriented mindset and a basic understanding of general IT support tools.

Details:
Start Date: ASAP
Duration: Ongoing contract
Location: Hybrid in Prague (2 times/week)

Language: Polish/Dutch & English (Fluent)
Skill Area: Other
Technology: General IT Support (Azure AD, Office apps)

Key Responsibilities:

• Provide 1st-level support to end users in Polish and English
• Troubleshoot issues related to Office applications, user accounts (Azure AD), and basic IT systems
• Record and follow up on service desk tickets
• Escalate complex issues to higher-tier support

Requirements:

• Fluent in Polish and English (professional level)
• Strong communication and problem-solving skills
• Basic IT knowledge (Azure Active Directory, Office 365)
• Availability to work onsite in Prague 2x/week