Service Desk Agent with Dutch

Job Description

Service Desk Agent with Dutch

Job Summary

We are looking for a Dutch-speaking Service Desk Agent to join our service desk team, which supports customers with their technical issues. This position plays a crucial role in enhancing customer satisfaction by responding to customer inquiries and providing quick and efficient solutions.

Key Responsibilities

• Respond to technical inquiries from customers (regarding hardware, software, network, etc.) via phone, email, and chat systems.
• Provide support to Dutch-speaking customers using your expertise and excellent communication skills.
• Diagnose problems, troubleshoot, and provide solutions.
• Escalate issues to higher-level technical teams or relevant departments as needed.
• Accurately record and manage inquiry details, solutions, and customer interactions.
• Contribute to the update and improvement of FAQs and knowledge bases.
• Participate in continuous improvement activities to enhance customer satisfaction.

Qualifications

• Dutch: Business-level fluency in speaking, reading, and writing (C1)
• English: B2
• Basic IT knowledge (OS, office software, networking, hardware, etc.).
• Excellent communication and interpersonal skills.
• Strong logical thinking and problem-solving abilities.
• Ability to multitask and remain calm under pressure.
• A team player with a cooperative attitude.

Preferred Skills and Experience

• Knowledge of or certification in ITIL.
• Knowledge of various operating systems (Windows, macOS, Linux).
• Experience supporting cloud services (e.g., Microsoft 365, Google Workspace).

What can you expect from us?

At Fujitsu, we're committed to supporting our employees in every aspect of their professional and personal lives. Here's what we offer:

Health and well-being

• Private medical care.

• Group life insurance.

• 24/7 Employee Support Program.

Flexibility at work

• Work from modern offices with parking or from home.

• Workation.

Time to recharge

• 2 paid "happy hours" per month, adding up to 3 extra days off annually.

• An additional day off after using your holiday entitlement - up to 30 days of leave per year.

• Holiday allowance.

Perks and benefits

• MyBenefit cafeteria.

• Sport cards.

Growth opportunities

• Free e-learning platforms.

• Shared costs for professional training and certifications.

Making an impact

• Responsible business initiatives.

• Employee referral program.

Why Fujitsu?

We combine innovation with purpose, empowering you to bring your whole self to work. Join us and help shape a future where technology improves lives.

Ready to start your journey?

Click "apply" and take the first step toward a career that's as inspiring as it is rewarding.