RoemeniëWipro
Publicatie datum 12.09.2024
1 hebben gesolliciteerd
- Homepage /
- Alle jobs /
- Roemenië /
- Categorieën/
- Service Desk Ana...
Service Desk Analyst with Dutch
This job is available in a hybrid model.
Required:
- Fluent communication (written & oral) in Dutch and English, quick learner, self-initiated, team player, open to work in shifts;
- Good Experience with using and troubleshooting Outlook
- Experience in troubleshooting Microsoft Office with emphasis on MS Word, MS Excel MS PowerPoint and Outlook is a plus;
- Experience of using call logging software;
- Previous experience as Customer Support Engineer / Technical Support Executive is preferred;
- Good understanding of infrastructure management processes; good understanding of process framework like ITIL would present a plus;
- Basic knowledge of Microsoft based operating systems with emphasis on Windows X;
- Basic understanding of PC hardware set-up and configuration.
Preferred, but not mandatory:
- MCP/MCSE/CCNA certification
Responsibilities:
- Providing tеchnicаl support; аnswеring support quеries viа Web, emаil, Chаt and phone;
- Maintaining a high degree of customer sеrvice for аll support quеriеs and adhеre to аll service management principles;
- Identifying the issue and categorizing / prioritize the incident;
- Referring KB for workaround / resolution and attempting resolution;
- Strong interpersonal skills are a prerequisite;
- Ability to work effectively in a dispersed team and individually;
- Ticket reassignment to PRG's if ticket unresolved by L1/L2 (where ever applicable);
- Routing / chasing of tickets with other PRG's;
- Recording trend of calls and identifying outages proactively; call-backs for customer not reachable cases & customer request;
- Recording/Updating the outage / bulletin message in Remedy / ACD based on the status update received by the PRG;
- Identifying the trend of calls / tickets and highlighting it to TL/SDM as applicable for outage confirmation;
- Call-back the user and confirm resolution (where ever applicable);
- Conducting Audits and Mentor L1 Team Members; Training the L1 team on the process / top issues;
- Ability to prepare the MIS Reports;
- Experience in handling Client Escalations and Client interfacing;
- Drive Quality Initiatives and process excellence;
- Responsible to meet their objectives defined by the project;
- Being compliant to all process and procedures;
- Time and Leave Management.
Benefits:
- The chance to work with Top Employer 2024 in Romania
- Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment
- Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
- Child Birth Allowance
- Sport events sponsorship for employees
- Complex Record & recognition scheme ( both non-monetary and monetary options)
- Monthly subscription @ Bookster - the first modern library for companies in Romania
- Employee Referral Program with attractive incentive schemes
- Extra annual leave days depending on the total length of working experience at Wipro
- Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects"
Service Desk Management
Meer vacatures in Roemenië
- Roemenië, Bucharest
Customer Service Dutch speaker - 100% Remote
- Roemenië, Bucharest
Lead Cust Exp Specialist with Dutch
Roemenië, BucharestCollections Consultant - Process Associate - Dutch - Remote Romania
Maak kennis met het nieuwe Workwide - Een digitale ervaring voor je carrière in het buitenland
We hebben geweldig nieuws! Na vele maanden hard werken en voorbereiding is Workwide nu beter dan ooit!
Kosten van levensonderhoud in Portugal in 2024: wat Nederlandse gastarbeiders moeten weten
Portugal staat bekend om zijn prachtige landschappen, vriendelijke sfeer en betaalbare levensstijl, maar het is belangrijk om goed voorbereid te zijn op de financiële aspecten voordat je de stap waagt. Achter deze schijnbaar idyllische façade schuilen echter enkele belangrijke financiële overwegingen die Nederlandse gastarbeiders in overweging moeten nemen voordat ze zich in dit zonnige land vestigen.
Part-time en Remote Werk in Portugal 2024: De Ideale Combinatie?
Remote en part-time werk zijn ook populaire opties onder expats, die het mogelijk maken om flexibel te werken terwijl je geniet van de Portugese levensstijl. Dit soort werk biedt de vrijheid om te verkennen en tegelijkertijd professionele ervaring op te doen.
Vind jouw appartement in Roemenië
Appartementen
Maat:41m2
Badkamers:1
Studentenresidenties
Slaapkamers:3
Maat:145m2
Badkamers:1
Appartementen
Slaapkamers:1
Maat:50m2
Badkamers:1
