Polen, Krakow (Cracow)Polen, Krakow (Cracow)


Publicatie datum 20.03.2024

Service Support Specialist - Dutch speaker

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Service Support Specialist - Dutch speaker
Krakow, Poland - Hybrid, Poland - Remote (Home Based)
PerkinElmer OneSource team is seeking a Service Support Assistant with Dutch language skills to to coordinate the repair and maintenance of customer laboratory instrumentation in Belgium and Netherlands.

You will be part of a team in Poland either working remotely from home or in a hybrid work pattern out of our Krakow office.

  • Process, manage and monitor customer requests and ensure compliance with contractual conditions according to the desired services.
  • Plan preventive and/or repair maintenance as well as validation services with internal teams and 3rd party providers.
  • Creation of Purchase Orders and tracking of services delivered.
  • Work with finance organization to invoice services outside of contractual coverage.
  • Ensure compliance with the documentary review, within a quality framework
  • Update the database and support the customer on a daily basis in their activity

Your profile:
  • Approx. 3 years of experience in the field of Sales Administration, Customer Service or Procurement.
  • Good English and Dutch written and spoken skills.
  • A bias for action and high level of commitment to customer
  • Able to work effectively within a team and an individual.
  • Organized with good time management skills.
  • IT literate with previous experience of SAP an advantage

What we offer you
  • Private healthcare including dental care - MEDICOVER,
  • Life and long-term disability insurance - GENERALI,
  • Gym card - MULTISPORT,
  • Social Fund Subsidies,
  • Home Office allowance,
  • Tuition reimbursement,
  • Referral awards,
  • Internal career development opportunities in multiple business areas,
  • and up to 4 additional days of vacation by length of service in the company.

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