SIAM Process Manager with Dutch

Are you a dynamic professional with a passion for process management and service delivery? Do you thrive in a multi-vendor ecosystem and excel in driving continual service improvements? If so, we invite you to join our team as a SIAM Process Manager with Dutch.

What will you be doing:

• Driving the process framework adherence across multiple vendor ecosystem
• You will be responsible for making sure that Services are E2E delivered by multiple parties and individually
• You will be negotiating, training all delivery teams within ecosystem (including external vendor teams) on how to utilize the processes agreed jointly
• You will drive common Continual Service Improvements programs
• You will be leading Process reviews and Supplier performance reviews
• You will oversee E2E delivery across entire scope
• Preparing and keeping up to date the process documentation
• Acting as an interface between processes, technical groups and customer
• Acting as escalation point to expedite processes
• Ensuring that E2E KPIs are reported, and their targets are met
• Analysing trends, anomalies to identify potential issues and opportunities for improvements

Requirements:

• English and Dutch fluent in speaking and writing, at least B2+
• Experience in multiple process management, decision making and customer exposed service delivery (min. 3 year of process management operational experience on manager role).
• Knowledge of ITIL framework and core ITIL processes
• Ability to communicate with multiple levels of an organization, including interaction with senior level business partners and with the customers
• Ability to take decisions where necessary within the scope of the role and consider the impact of decisions and actions on the customer.
• Responsibility of quality for delivered process, inputs for audits, reaching targets on service and organizational level
• Proficiency with MS Excel, PowerPoint, Word

Nice to have:

• ITIL Intermediate \ ITIL Expert Certification
• Experience of specific Service Management toolset
• German language is a plus

Rewards and benefits:

• Opportunity to develop and improve language skills incl. individual learning courses
• Wellbeing programs & work-life balance - integration and passion sharing events
• Private medical, dental care and live insurance
• We will give you up to 600 PLN reimbursement for buying new glasses
• Benefits platform - shopping, cinema, sport etc.
• Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
• Courses and certifications e.g. Google Cloud, AWS, ITIL
• Gift packages for special occasions: Easter, Christmas, Children's Day
• Appreciation for seniority: additional days off, Atos Jubilee gifts

Future career path:

• Process Lead,
• Senior Process Manager

We Are Open to Hiring People with Disabilities
At our company, we believe that diversity and inclusivity are key to our success. Therefore, we are pleased to announce that we encourage hiring people with disabilities. We value the unique talents and perspectives that each person brings to our team. We provide support and workplace accommodations to ensure that everyone can fully realize their potential. Join us and let's create an inspiring workplace together!

If you're ready to don the cape (figuratively or literally, if you prefer), and embark on this exciting adventure with us, sign in on jobs.atos.net and contact our recruiter, Marta (Marta Krzywicka | LinkedIn )

Join our phenomenal tech defenders' team to build a safer digital world together!

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here