Roemenië, TimisoaraWipro Technologies
Publicatie datum 19.02.2024
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T&E Helpdesk with Dutch
As part of this project, your role as an Travel&Expenses Helpesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
The skills & experience you need:
- Fluency in English and Dutch;
- At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk;
- Very good analytical and problem-solving skills;
- Numerical competencies;
- Customer-oriented;
- Ability to adhere to TAT and timelines;
- Attention to detail;
- Active listening combined with excellent written and verbal communication competences;
- Knowledge of T&E (Travel & Expense) or Finance domains.
What you'll be doing:
- T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;
- Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
- Ensures that the phone/chat line is open at the beginning of the work program;
- Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses;
- Acts as single point of contact for the customer and communicates relevant information to ensure the customer's satisfaction;
- Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
- Ensures a structured and high-quality communication related to the open cases;
- Creates tickets to the IT support team whenever necessary.
Benefits for working with us:
The opportunity to work with 2023 of the Year!
- Competitive salary with attractive set of social benefits:
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
- Christmas bonus;
- Relocation package for candidates outside of TIMIS county;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Professional development through a variety of training programs (hard/soft skills);
- BOOKSTER opportunities;
- Nice designed and central business office;
- Coffee and tea on the house;
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
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