Roemenië, TimisoaraRoemenië, Timisoara

Wipro Technologies

Publicatie datum 19.02.2024

T&E Helpdesk with Dutch

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as an Travel&Expenses Helpesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

The skills & experience you need:
  • Fluency in English and Dutch;
  • At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk;
  • Very good analytical and problem-solving skills;
  • Numerical competencies;
  • Customer-oriented;
  • Ability to adhere to TAT and timelines;
  • Attention to detail;
  • Active listening combined with excellent written and verbal communication competences;
  • Knowledge of T&E (Travel & Expense) or Finance domains.

What you'll be doing:
  • T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;
  • Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
  • Ensures that the phone/chat line is open at the beginning of the work program;
  • Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses;
  • Acts as single point of contact for the customer and communicates relevant information to ensure the customer's satisfaction;
  • Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
  • Ensures a structured and high-quality communication related to the open cases;
  • Creates tickets to the IT support team whenever necessary.

Benefits for working with us:

The opportunity to work with 2023 of the Year!

  • Competitive salary with attractive set of social benefits:
• Private Pension Plan;

• Monthly Benefit budget;

• Medical insurance;

• Life insurance;
  • Christmas bonus;
  • Relocation package for candidates outside of TIMIS county;
  • Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
  • Personal development in a multinational working environment through nice extracurricular activities with the team;
  • Professional development through a variety of training programs (hard/soft skills);
  • BOOKSTER opportunities;
  • Nice designed and central business office;
  • Coffee and tea on the house;
  • The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
Travel & Exp(Transactional Accting Serv)

Meer vacatures in Roemenië

Vind jouw appartement in Roemenië