job
Roemenië, BucharestRoemenië, Bucharest

AUTO1 Group

Publicatie datum 06.11.2023

Team Lead Customer Service - Dutch Speaker (f/m/x)

Company Description

Choose challenge. Choose pace. Choose growth.

Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding.

Do you want to drive processes forward in a dynamic environment and always keep an eye on the customer experience? Then, as a team leader, take over the management and further development of your team in order to build and guarantee a first-class service for our customers.

Your new role
  • Control the day-to-day operations together with your team, with the aim of further developing and establishing our claim of "best-in-class" service
  • Support in the development of reports and optimize internal processes for a constant improvement of our working environment
  • Take on the further development of your team
  • Control and monitor important performance KPIs for the achievement of our goals
  • Work closely with our internal departments and external stakeholders

Your skills
  • Experience in the areas of customer service, business customer care, or similar with practice in the management and further development of employees
  • Safe handling of ticket systems, inbound and outbound calls as well as escalation level management
  • Hands-on mentality, a strong customer orientation as well as flexibility and fun in constantly tackling new challenges
  • Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders
  • Business fluent Dutch and English skills, both written and spoken

You get extra credit for
  • Bachelor's Degree
  • Interest in the automotive sector
  • Experience with Google tools (Sheets, Gmail, Calendar, etc.)

Our offer
  • A nice office just 1 minute far from Pipera metro station
  • A warm team atmosphere and fun team events
  • Private health insurance via medicover
  • Open communication and delivering results are more important to us than a dress code

Apply by uploading your CV with a note of your salary expectations.

Contact
Joanna Sinicka
joanna.sinicka@auto1.com

AUTO1 Group is Europe's leading digital automotive platform. As a dynamic tech company, we are revolutionizing the automotive industry with our brands wirkaufendeinauto.de, AUTO1.com, and Autohero. Our strong team of 6.000 people is dedicated to making Europe-wide car trading and transport as fast and stress-free as possible for our customers. Join us, in building the best way to buy and sell cars online.

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.

Job Description

Qualifications

Additional Information

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