Technical Support Coordinator, German or Dutch Speaker

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are looking for a Technical Support Coordinator, German or Dutch Speaker, EMEIA Region - located in UPM Business Hub Wrocław, Poland.

Greetings from your future manager

"Welcome to UPM Raflatac, one of the world's leading suppliers of label materials! Currently, I am looking for an open-minded person who is eager to learn and explore the amazing world of labeling industry by joining the Technical Support Team for EMEIA Region. Together with my team, we are aiming to deliver best-in-class claim management experience to our business customers!

This has nothing to do with IT! If you are excited about technical knowledge and feel comfortable with challenges in a diverse environment of international stakeholders - we will teach you all it takes, and this is the ideal place for you! Don't hesitate and apply, I'm looking forward to telling you more about the role!" - Barbara Reguła-Bień, Technical Support Team Leader

What you will do

• Have daily contact with customers through various communication channels: phone, e-mail, on-line video meetings to provide customize claim experience
• Manage your own portfolio of claims from first notification to settlement
• Monitor and coordinate the complaint process with internal stakeholders to ensure our customer receives a prompt response and resolution
• Guiding customers to identify a fast resolution for their claim related queries
• Use your problem-solving skills when working with internal stakeholders to find a solution that will meet our customers' expectations related to the claim handling process
• Deal with third parties to ensure a quick payments execution for our customers
• Closely cooperate with the Quality Departments located in our factories across the EMEIA Region
• Identify claim trends and suggest and collaborate in the implementation of preventive/corrective actions
• Prepare statistics and reports related to claims, settlements for claims
• Establish relationships and building trust with business customers, colleagues and internal stakeholders being part of the claim handling process

Who you are

• You are an open-minded person who would like to become a part of a cross-functional and international organization
• You are eager to learn new things and explore the secrets of the labelling industry
• You have well-developed problem-solving skills and ability to swiftly assess a situation
• You have great communication skills (both verbally and written)
• You have good organization skills, ability to identify priorities, multi-task and work well, even when under time-pressures
• You are fluent, both verbal and written in German or Dutch, knowledge of both is considered strong asset
• You have a good understanding of the English language

This is what we offer for you

• A meaningful job - We have an inspiring purpose 'We create a future beyond fossils. Our work is impactful and transformative.
• A caring community - Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities - We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working

Additional information

The position is located in UPM Business Hub Wrocław, Poland.

The position holder will report to Team Leader, Technical Support Team.

Please apply via the link above and attach your CV latest 5th of August 2024. We highly appreciate you submitting the application at your earliest convenience, as we are reviewing the applications continuously. Please note that we will be conducting preliminary interviews already during the application period.

For support with submitting your application, please contact the HR Service Center at [email protected] or tel. +48123999499.

UPM is a global forest industry leader with headquarters in Finland. We create renewable and responsible wood-based alternatives for fossil-based materials utilizing our expertise in engineering, innovation and digitalization. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage - are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM

If you wish to get more insight about who we are, check out this page!

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